Last Updated: September 3, 2026
1. Introduction and Acceptance of Terms
Welcome to Sinly.io, an AI-powered companion platform operated by EMOTIQ SOCIAL LABS LTD, a private limited company registered in Cyprus ("we," "us," "our," or the "Company"). Our registered address is 1, Konstantinou Skokou Capital Chambers, 2nd Floor, 1061 Nicosia, Cyprus.
By accessing or using the Sinly.io website located at sinly.io (collectively, the "Service"), you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.
These Terms constitute a legally binding agreement between you and the Company. We encourage you to read them carefully before using the Service.
2. Eligibility and Age Verification
The Service is intended exclusively for adults. By accessing the Service, you represent and warrant that:
You are at least 18 years of age, or have reached the age of majority in your jurisdiction if higher;
You have the full legal capacity to enter into these Terms;
You are not located in a jurisdiction where accessing this type of content is prohibited by law;
You will use the Service solely for lawful, personal, non-commercial purposes;
All information you provide during registration is accurate, current, and complete.
We employ age verification procedures during registration. Any attempt to circumvent age verification, or providing false information about your age, constitutes a material breach of these Terms and may result in immediate termination of your account.
We reserve the right to request additional verification documents at any time. Access may be suspended pending verification.
3. Account Registration and Security
3.1 Account Creation
To access certain features of the Service, you must register for an account. You agree to provide accurate and complete information and to keep this information up to date.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
Choose a strong, unique password and keep it confidential;
Notify us immediately at support@sinly.io of any unauthorized use of your account;
Not share your account with any third party;
Log out of your account at the end of each session on shared devices.
We are not liable for any loss or damage arising from your failure to comply with these security obligations.
3.3 Account Termination
You may delete your account at any time by contacting us at support@sinly.io. We reserve the right to suspend or terminate accounts that violate these Terms, without prior notice.
4. Description of the Service
4.1 AI Companion Platform
Sinly.io provides an AI-powered virtual companion experience, enabling users to engage in text-based conversations, receive AI-curated images selected from a pre-approved image library based on conversational context, and interact with customizable AI personas. The Service is designed for adult entertainment, emotional engagement, and personal companionship in a fictional, non-real context.
4.2 Content Standards
The Service operates with defined content tiers. Standard access permits the following content:
Images depicting swimwear, lingerie, lace, and similar intimate apparel;
Suggestive, provocative, and seductive poses that emphasize the body and sensuality;
Erotic and intimate text-based conversations, including romantic roleplay and suggestive dialogue;
Emphasis on body features such as deep necklines, cleavage (without visible nipples), and body contours;
Topless imagery where nipples are not visible;
Backgrounds, props, and thematic settings that evoke sensuality or fantasy;
Fetish-inspired aesthetics including stockings, garters, corsets, and similar attire;
BDSM-themed aesthetics and imagery (non-explicit).
4.3 Prohibited Content
The following content is strictly prohibited across all tiers of the Service:
Visible nipples, genitalia, or explicit sexual acts;
Depictions of ejaculation, bodily fluids, or graphic sexual content;
Any content involving, suggesting, or roleplaying scenarios with minors (persons under 18), including but not limited to school uniforms used in a sexual context or age-ambiguous characters;
Content that degrades, humiliates, or dehumanizes individuals based on protected characteristics;
Content promoting violence, hate speech, or illegal activities;
Real person impersonation without consent.
4.4 Content Monitoring Policy
The Platform employs a multi-layered content monitoring framework to detect and prevent prohibited content. For full details, please refer to our Content Monitoring Policy, available in the Legal section of sinly.io.
4.5 Premium Features and Risk Mode
Certain more explicit content categories may be made available exclusively to verified premium subscribers who have opted into a designated 'Risk Mode' feature, where such functionality is offered. Access to Risk Mode requires additional age and identity verification, explicit opt-in consent, and is subject to applicable laws in your jurisdiction. Risk Mode content remains subject to the prohibited content list in Section 4.3 at all times.
4.6 AI Disclaimer
All AI personas, characters, and generated content on Sinly.io are entirely fictional and generated by artificial intelligence. No content represents real individuals. Conversations with AI companions do not constitute real relationships, professional advice, or therapeutic services. The Service is provided for entertainment purposes only.
4.7 Mental Health and Emotional Wellbeing Disclaimer
Interacting with AI companions on Sinly.io may affect your mood, emotional state, or mental wellbeing, particularly with frequent or extended use. Sinly.io is not a mental health service, and the Service is not intended to diagnose, treat, or provide therapy for any mental health condition. If you are experiencing emotional distress, thoughts of self-harm, or a mental health crisis, please contact a licensed mental health professional or emergency services in your jurisdiction immediately; do not rely on the Service for crisis support. We encourage users to maintain a healthy balance between use of the Service and real-world relationships and activities.
5. Subscriptions, Payments, and Billing
5.1 Subscription Plans
The Service is available under free and paid subscription tiers. Paid subscriptions unlock additional features including unlimited messaging, AI-curated photo matching, voice interaction, enhanced memory, and access to all characters. Details of current plans and pricing are available on the pricing page of our website.
5.2 Billing and Automatic Renewal
Paid subscriptions are billed in advance on a recurring basis (monthly, quarterly, or annually, as selected). By subscribing, you authorize us to charge the applicable subscription fee to your selected payment method. Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.
5.3 Cancellation
You may cancel your subscription at any time using either of the following methods: (1) Account dashboard: log in to your account at sinly.io, navigate to “Manage Billing,” and click “Cancel Subscription”; or (2) Email cancellation: send a cancellation request to support@sinly.io from the email address associated with your account, including your account email and the subject line “Subscription Cancellation Request.” We will confirm your cancellation by email within 2 business days. Upon cancellation, you will retain access to paid features until the end of your current billing period. No pro-rated refunds are provided for partial billing periods, except as required by applicable law. See Section 5.7 (Tokens) for the treatment of any unused Token balance upon cancellation.
If you delete your account while an active prepaid subscription is in effect, we will immediately terminate your access to the Service and cancel the subscription's auto-renewal, so no further payments will be charged. No refund will be issued for the unused portion of your prepaid subscription, except as set out in Section 5.4 (Refund Policy), including the statutory 14-day right of withdrawal for consumers in the EU and UK, or as otherwise required by applicable law. Your personal data, including your account information and conversation history, will be deleted within 90 days of your deletion request in accordance with Section 7 of our Privacy Policy, subject to the limited billing records we are required to retain for accounting, tax, or legal compliance purposes.
5.4 Refund Policy
Subscription fees are generally non-refundable, except where required by applicable consumer protection law. Users may request a full refund within 24 hours of the initial subscription purchase, provided that no more than 20 Tokens have been spent from the account at the time of the request, regardless of whether the Service has otherwise been accessed. If a refund is granted under this paragraph, your subscription, premium access, and any remaining Token balance will be cancelled and voided upon processing of the refund. All refund requests must be submitted to support@sinly.io.
Token Packages. Purchases of additional Token packages are final and non-refundable, except where a refund is required by applicable consumer protection law (including the statutory right of withdrawal described below). The 24-hour refund window described above applies only to the initial subscription purchase and does not apply to Token package purchases. Cancellation of your subscription does not entitle you to a refund for any Token packages purchased.
Right of Withdrawal (EU/UK). If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from the contract within 14 days of your purchase without giving any reason (cooling-off period). To exercise this right, contact us at support@sinly.io. The following applies depending on the type of purchase:
Subscriptions. If you withdraw from a subscription purchase within the 14-day period, you will receive a refund of the amount paid for that subscription, reduced proportionally to reflect the part of the subscription period that has elapsed and the services already provided up to the time you informed us of your withdrawal.
Token Packages. If you withdraw from a Token package purchase within the 14-day period, you will receive a refund corresponding to the Tokens from that package that remain unspent at the time you informed us of your withdrawal. Tokens already spent are treated as services already provided and are excluded from the refund.
Refunds are issued solely to the original purchaser and may only be credited to the original payment method used at the time of purchase. Refund requests must be submitted directly by the account holder and will not be processed on behalf of third parties.
5.5 Price Changes
We reserve the right to change subscription prices at any time. We will provide at least 30 days’ notice of any price changes via email or notice posted on the website. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
5.6 Billing Descriptor
For your privacy and discretion, charges from the Service may appear on your bank or card statement under a neutral descriptor that does not reference the nature of the Service. For specific billing inquiries, please contact support@sinly.io.
5.7 Tokens
As part of certain subscription plans, and/or through the separate purchase of Token packages, you may receive "Tokens" – a limited, non-transferable feature associated with your subscription that enables access to certain optional features of the Services (such as unlocking specific content), as made available on the Services from time to time. Tokens have no cash value, cannot be redeemed for cash, sold, gifted, or transferred to any other user or account, and do not constitute your property. Tokens represent a component of the limited license granted to you under Section 9.1 to use the Services, and exist only for as long as, and to the extent, provided under these Terms.
Depending on your subscription plan, Tokens may be credited to your account (i) upon your initial subscription payment and upon each successful subsequent renewal payment, and/or (ii) through a separate, one-time purchase of additional Token packages, where offered. Additional Token packages may only be purchased while you hold an active, paid subscription. No Tokens are credited in connection with a failed, declined, or otherwise unsuccessful payment.
For as long as your subscription remains active and in good standing, unused Tokens do not expire from one billing period to the next and will carry over between renewals.
If you cancel your subscription's auto-renewal, or if your subscription expires without renewal, any unused Token balance – whether credited through your subscription or purchased separately – will expire and become unusable at the end of your then-current paid billing period, at the same time your access to premium features ends as described in Section 5.3. Tokens already spent, and any content or features already unlocked using Tokens prior to that time, will not be affected. If you resubscribe to the Services at a later date, previously expired Tokens will not be restored; Tokens will be credited afresh in accordance with the terms applicable to your new subscription.
If a payment that resulted in a Token credit is refunded or successfully charged back, we may deduct from your account the number of Tokens credited in connection with that specific payment, provided that your balance will not be reduced below zero. Tokens already spent, and any content or features already unlocked, prior to the refund or chargeback will not be reversed or removed. Except as expressly provided in Section 5.4, payments for Token packages are non-refundable, and
Tokens are not redeemable for cash or any monetary value.
Where Tokens are spent to generate AI images or other media based on a specific request (including a requested pose, action, body position, or other visual detail), such generation is probabilistic and may not precisely match your request.
Tokens spent on generation that resembles but does not exactly match your specific request (for example, a different pose or detail within the same general type of content) are considered used and are non-refundable, subject to the refund terms set out in Section 5.4.
Refund eligibility relating to Token usage under this Section is governed by Section 5.4 (Cancellation & Refund Policy), including any applicable statutory rights of consumers in the UK and EU.
6. User Conduct and Prohibited Activities
By using the Service, you agree not to:
Attempt to bypass, disable, or interfere with any security feature of the Service;
Use automated tools, bots, scrapers, or scripts to access or interact with the Service;
Reverse-engineer, decompile, or attempt to extract the source code of the Service;
Upload, share, or distribute any malware, viruses, or harmful code;
Harass, threaten, or harm other users or our staff;
Use the Service for any illegal purpose, including generating illegal content;
Attempt to solicit or extract personal information about our team members or other users;
Represent AI-generated content as real or use it to deceive, defraud, or harm others;
Create multiple accounts to circumvent bans, restrictions, or limitations;
Use the Service in any way that violates applicable laws or regulations.
We reserve the right to investigate and take appropriate legal action against violations, including reporting to law enforcement authorities.
Where a user's conduct involves illegal content, including but not limited to content that sexually exploits or depicts minors, we reserve the right to immediately and permanently suspend the account without prior notice and without refund, and to report such conduct to the relevant law enforcement authorities.
7. Intellectual Property
7.1 Company IP
All content, software, designs, trademarks, logos, and technology comprising the Service are the intellectual property of EMOTIQ SOCIAL LABS LTD or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes.
7.2 Generated Content
AI-generated images, text, and other content produced through the Service are generated on your behalf for your personal use. You may not reproduce, distribute, publish, or commercially exploit such content without our prior written consent. We retain all intellectual property rights in the underlying models, algorithms, and generation processes.
7.3 User Content
By submitting any content to the Service (including messages, customization inputs, and feedback), you grant us a worldwide, royalty-free, non-exclusive license to use, process, and store such content for the purpose of providing and improving the Service. You represent that you have all necessary rights to grant this license.
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and processing of personal data is governed by our Privacy Policy, available at sinly.io/privacy-policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area, and applicable US state privacy laws.
9. Disclaimers and Limitation of Liability
9.1 Service Provided 'As Is'
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
9.2 AI Content Disclaimer
AI-generated content may be inaccurate, inconsistent, or unexpected. We do not guarantee the quality, accuracy, or appropriateness of AI responses. You acknowledge that you interact with AI systems and not real human beings. You further acknowledge that emotionally engaging AI interactions carry inherent risks to emotional or psychological wellbeing, and you assume such risks by using the Service, as further described in Section 4.7.
9.3 Limitation of Liability
To the maximum extent permitted by applicable law, EMOTIQ SOCIAL LABS LTD and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use the Service. Our total aggregate liability to you for any claims arising from these Terms or the Service shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
10. Indemnification
You agree to indemnify, defend, and hold harmless EMOTIQ SOCIAL LABS LTD and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms, your use of the Service, or your violation of any applicable law or the rights of any third party.
11. Third-Party Services and Links
The Service may integrate with or contain links to third-party websites, services, or content. We do not control and are not responsible for the content, privacy practices, or availability of such third-party services. Your use of third-party services is governed by their respective terms and policies.
12. Modifications to the Service and Terms
We reserve the right to modify or discontinue any part of the Service at any time, with or without notice, for reasons including technical maintenance, legal compliance, or business decisions. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
We may revise these Terms at any time. We will notify you of material changes via email or prominent notice posted on the website at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law provisions.
13.2 EU Users — Consumer Rights
If you are a consumer resident in the European Union, you retain the benefit of any mandatory consumer protection provisions of the law in your country of residence, and nothing in these Terms affects your statutory rights.
13.3 US Users
For users located in the United States, disputes arising under these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), except that either party may seek injunctive relief in any court of competent jurisdiction. You waive the right to participate in a class action lawsuit or class-wide arbitration.
13.4 General Dispute Resolution
Before initiating any formal proceedings, we encourage you to contact us at support@sinly.io to attempt to resolve any dispute informally. We will make reasonable efforts to resolve disputes amicably within 30 days.
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional terms you have agreed to in connection with specific features, constitute the entire agreement between you and the Company with respect to the Service.
14.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.
14.3 No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
14.4 Assignment
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms freely, including in connection with a merger, acquisition, or sale of assets.
14.5 Force Majeure
We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, governmental actions, internet disruptions, or cyberattacks.
15. Contact Information
If you have any questions, concerns, or complaints regarding these Terms, please contact us:
EMOTIQ SOCIAL LABS LTD
1, Konstantinou Skokou Capital Chambers, 2nd Floor, 1061 Nicosia, Cyprus
General Support: support@sinly.io
Legal Inquiries: support@sinly.io
Privacy Inquiries: support@sinly.io